SHIPPING & RETURNS

 

Shipping Times and Pricing

Pricing quoted on product pages includes all relevant GST/VAT and you will not be hit with any hidden taxes or charges on checkout.

All shipping costs are noted on checkout. Please make sure you choose the appropriate Country and we charge according to size/weight of parcel.

We offer express services to all countries and post from Melbourne, Australia. All times quoted are approximates and expect some delays around busy holiday periods. For more information on whether you’re eligible for next day delivery please check out the delivery speeds guide on the Australia Post website.

Please note that we will not be held accountable for any import taxes/customs charges or delays that may be applicable to your particular country and it’s always best to check with your local authorities regarding purchasing products from overseas. If you would like to check if any duties or taxes are applicable in your region, this duty calculator has been helpful for other customers.

Returns

We offer a 30 day 100% satisfaction guarantee on all items listed on our website. Within 30 days of original invoice of purchase, if you are dissatisfied for any reason you may return for a full refund less shipping and handling. All returns must be in original packaging with barcode. If the packaging is ripped beyond a reusable state this will incur an $8 repackaging fee with our warehouse.

Wanting to exchange for a different size/colour/item? No problem! Customer will be responsible for returning the items to us in original packaging with barcode before replacements are sent out.

Customer is responsible for return shipping charges unless otherwise stated. In all cases please contact us to obtain a returns reference number. We recommend that all items to be returned are sent by a recordable method with a proof of delivery as we cannot offer a refund for items we have not received.

To arrange for a return please send us a message via our Contact Us page. Thank you for shopping with us.