SHIPPING & RETURNS

 

Shipping Times and Pricing 🚚

All prices include GST/VAT – there are no hidden fees at checkout.

Shipping costs are calculated at checkout based on your country and parcel size/weight.

We ship from Melbourne, Australia, with express options available worldwide. Delivery times are approximate and may vary, especially during busy holiday periods.

For next-day delivery eligibility within Australia, please refer to the Australia Post delivery guide.

Customs & Import Taxes 📝

Customers are responsible for any customs duties, import taxes, or delays that may occur in their country. We recommend checking with your local authorities before purchasing.

If a shipment is refused due to unpaid customs duties or taxes, the original shipping cost will not be refunded.

Returns & Exchanges 🔄

✅ 30-Day Satisfaction Guarantee 

If something isn’t quite right, you may return your item within 30 days of purchase for a refund (excluding original shipping fees).

Items must be unworn, unwashed, and in their original packaging with 

the barcode intact.

Returns that show signs of wear, damage, or alteration may not be eligible for a refund.

If packaging is damaged beyond reuse, an $8 repackaging fee may apply.

 

➕ Exchanges 

Need a different size, colour or style? No problem.

Return the item in its original condition and we will ship your replacement once the returned item has been received and inspected at our warehouse.

If the requested item is out of stock, we will offer an alternative item or refund.

 

Return Shipping 📦

Return shipping costs are the responsibility of the customer unless otherwise stated.

We strongly recommend using a trackable shipping service, as Plus2 Clothing cannot be responsible for returns that are lost or damaged during transit.

Refunds and exchanges can only be processed once the returned item has been received and inspected.

 

How to Start a Return 🔖

To arrange for a return please send us a message via our Contact Us page. 

When contacting us, please include:

• Photos of the individual packaging for each item

• A clear photo of each item’s barcode

• Photos of the items you wish to return

Providing these details helps our team verify the condition of the items and process your return faster.

 

Thank you for shopping with us.