How can we help?

We aim to get orders packed and out the door within 24 hours, excluding weekends and public holidays.

As soon as your order is dispatched, we’ll email you a tracking number so you can follow it.

Tracking not showing anything yet? It usually just means the courier hasn’t scanned your parcel at their depot. Give it a little time and it should update.

Still not sure where it is? Get in touch and we’ll help track it down for you.

You should receive an order confirmation email after placing your order, so first have a quick check of your spam or junk folder.

If it’s not there, get in touch with the name and email address you used at checkout and we’ll help confirm your order and resend the email if needed.

If you’ve just placed your order, get in touch with us as soon as possible and we’ll do our best to catch it before our warehouse team processes it.

For orders placed the previous day, changes need to be requested before 8:30 AM. After that, our warehouse team may have already printed your shipping label and started preparing your order for dispatch.

We can’t guarantee changes or cancellations once an order is being processed, but if there’s still time, we’ll do everything we can to help.

Gift Cards are a little different: cancellations need to be requested within 30 minutes of purchase. After that, they can’t be cancelled or returned.

All orders are packed and dispatched from our Melbourne warehouse, and we aim to get them out within 24 hours, excluding weekends and public holidays.

Express Shipping for Australian orders, delivery is typically 1–2 business days once dispatched.

International delivery times vary depending on where you are. You’ll receive tracking as soon as your order leaves us, so you can follow it all the way from Melbourne to your door.

If your order seems to be taking longer than expected, get in touch and we’ll help find out what’s happening.

It usually just means your parcel hasn’t had its first scan at the courier depot yet.

Once they scan it into their system, your tracking should start updating.

If it’s been a while and nothing’s changed, get in touch and we’ll help find out what’s holding it up.

First, check your tracking link for the latest update from the courier.

If it hasn’t moved for an unusually long time or it’s past the expected delivery date, get in touch and we’ll follow it up and help get you an answer.

Sometimes parcels are left somewhere safe or accepted by someone else, so first have a quick check around your property, with anyone else at the address, and for any delivery card or message from the courier.

If it’s still nowhere to be found, don’t worry — get in touch with your order number and we’ll help follow it up with the courier and work out what’s happened.

Sometimes, yep.

Larger orders may be packed into more than one parcel. If you’ve received two tracking numbers, your order has been split into separate deliveries.

They may not arrive at exactly the same time, so don’t worry if one beats the other home.

If something isn’t quite right, you can return it within 30 days of receiving your order.

Items need to be unworn, unwashed and in their original condition. Once your return reaches us, our warehouse team will inspect it and we’ll email you once it’s been approved.

Returns are processed every Tuesday and Thursday.

Please note that items marked “Seconds” aren’t eligible for change-of-mind refunds.

Head to our Contact section and submit a return request. We’ll send you everything you need to get your return underway.

Just make sure the item is unworn, unwashed and in its original condition and packaging.

Return requests need to be made within 30 days of receiving your order, so don’t leave it hiding in the wardrobe for six months.

We just ask that you take reasonable care of the original packaging if you’re planning to return something.

Normal tear is absolutely fine. We only charge an $8 replacement fee per package if it comes back significantly damaged and can’t be reused.

We process returns every Tuesday and Thursday.

Once yours arrives, our warehouse team will inspect it. If everything checks out, we’ll email you and get your refund or exchange underway.

Once we’ve received your return, our warehouse team will get your refund processed as soon as it’s approved.

You’ll receive an email from us once it’s done. From there, it can take a few business days to appear in your account depending on your payment method.

If you’re ever unsure where your refund is up to, just get in touch and we’ll happily help you sort it out.

In some cases, yes. Get in touch and we’ll help work out whether we can issue your refund as store credit instead.

If an item from your order has been cancelled because it’s out of stock, store credit may also be available instead of a refund.

Store credit issued for an out-of-stock item is valid for 90 days.

Absolutely. If the fit, colour or style isn’t quite right, we’re happy to help get you into the right one.

Items need to be unworn, unwashed and in their original condition. Once your return arrives and passes inspection, we’ll get your exchange moving.

Returns are processed every Tuesday and Thursday.

If your first choice is sold out, get in touch and we’ll help you find the best available alternative.

If you choose something with a higher price, we’ll send you an invoice for the difference. Once that’s sorted, we’ll get the exchange underway.

You’ll need to cover the cost of sending your item back to us, but we’ll cover the shipping to send your first exchange back out to you.

If you need to exchange it again, you’ll need to cover the shipping both ways.

Not sure about your replacement size? Get in touch and we’ll happily help you get it right before we send it out.

Unfortunately, no. Returns and exchanges need to be requested within 30 days of receiving your order.

If you need to make one, get in touch within that window and we’ll help you through the return or exchange.

First, check whether your order has been sent in more than one parcel — if it has, you’ll have received separate tracking details.

It’s also worth checking your email in case we’ve contacted you about an item that became unavailable.

If neither explains it, get in touch with your order number and let us know what’s missing. We’ll work out what’s happened and help get it sorted for you.

If an item has had to be cancelled because it’s out of stock, we’ll arrange a refund to your original payment method within 10 business days. If you’d prefer store credit instead, just let us know and we can help arrange that for you.

That one’s on us — sorry about that.

Get in touch and send us:

• A clear photo of the item you received
• A photo of the original individual packaging, including the barcode
• Your order number

Once we’ve got those, we’ll help get it sorted for you.

Sorry about that — it’s obviously not how your order should arrive.

Get in touch through our Contact Support option and send us a couple of clear photos showing the item and the issue.

We’ll help get it sorted. If a replacement is available, we’ll arrange one. If not, we’ll go through the available options with you and find the best way forward.

The best place to start is the size guide on each product page.

Even better, grab something you already own that fits you well and compare its measurements with ours. It’s usually the easiest way to nail the right size first time.

Still unsure? Get in touch and we’ll help you find the size that should work best for you.

It may come back, so it’s worth checking the product page again later.

If you don’t want to wait, get in touch and we’ll help you find the closest alternative we have available.

Use the Size Guide tab above. For the best fit, compare a favourite tee you already own, including both length and chest, to our measurements.

Sizes increase in chest width and overall body proportions while maintaining tall-friendly length. If you are tall and prefer a slimmer look, choose your chest size. If you want more room, size up.

Gift Card cancellations need to be requested within 30 minutes of purchase.

If you’re within that window, get in touch straight away and we’ll help with the cancellation. After 30 minutes, Gift Cards can’t be cancelled.

Gift Cards are non-returnable, but they can be used towards eligible items available on our website.

Enter your Gift Card details at checkout and the available balance will be applied to your purchase.

Having trouble getting it to work? Get in touch and we’ll help get you through checkout.

First, double-check your payment details and give it another go.

If it’s still not playing nicely, try another payment method, browser or device.

Still no luck? Get in touch and we’ll help you get your order through.

Don’t place another order just yet.

If you’ve been charged, you should have received an order confirmation from us. Check your spam or junk folder first.

If there’s nothing there, get in touch with the email address you used at checkout and any payment or transaction details you have. We’ll help confirm whether your order went through and make sure you know what’s happening from there.

Get in touch with your order number and the relevant payment details and we’ll help get to the bottom of it.

If there has been a duplicate charge, we’ll help you with the next steps to get it resolved.

First, double-check the code has been entered correctly and hasn’t expired.

Some codes only apply to certain products or promotions, so there may be a few conditions attached.

Still not working? Get in touch before you place the order and we’ll help you work out what’s going on and whether the code can be applied.

Generally, no. Discount codes can’t be stacked unless we specifically say otherwise as part of the promotion.

Got a question, problem or something that just doesn’t look right? Head to our Contact Support section and send us a message.

If it’s about an existing order, include your order number and as much useful info as you can. It means we can get to the bottom of it and help you faster.

We’re always happy to help.

We built Plus 2 for taller blokes who are sick of tees riding up. The goal is extra length, not a wide boxy cut. If you are not tall but you love a longline fit, you can still wear Plus 2. Just size off your chest and preferred length.

No. The point is added length through the body. If you are tall and slim or athletic, you will still get a clean fit without excess width.

Our tees stay long through the torso while keeping the shape clean. If you are between sizes, choose based on chest measurement and your preferred drape.

Start with the size that matches your chest measurement, then confirm with garment length. If you want maximum coverage and no riding up, prioritise length first.

Slight shrinkage can happen if washed hot or tumble-dried. For best results, cold wash and use low heat dry or hang dry to preserve length.

Most of our tees are cotton. We design for comfort, a clean drape and gear that holds up.

Most of the core tees sit around 180gsm. Hoodies are commonly around 320gsm. Some items vary, but the whole point is that the gear should feel solid, not flimsy.

Our fabrics are chosen to reduce show-through compared to lighter tees. If you are unsure on a specific colour, check the product description or message us and we will confirm.

You can find customer feedback on our site, and we are working to expand third-party review visibility so tall customers can research with confidence.

We are tall-first. That means extra length where it matters, long-wear materials and fits designed to stay put. No ride-up and no surprise midriff moments.